How to Become a Peak Performer on the Telephone – Part 3 of 3 by Pat Ryan & Jae-ann Rock
After the Call – Sales Notes, CRMs and Remaining Positive In our last two blog articles, we covered tips and ideas that will help you BEFORE and DURING every phone call you make, helping you become a peak performer on the telephone. This week, in the third part of this series, we will cover a few important tips you should do AFTER every call to increase your sales success. (Hint: Choose a tip or two to focus on cultivating during the coming weeks and watch your sales game improve measurably!) 1. Expand Upon Your Notes Go back to the high-level notes you wrote during the conversation—and...
Read MoreHow to Become a Peak Performer on the Telephone – Part 2 of 3 During the Call – by Pat Ryan and Jae-ann Rock
During the Call—Be Your Best In our last blog post, we brought to light three best practice techniques to employ BEFORE you make a call. This week, we will identify the top 6 things to do DURING every call that will help SET THE PROPER TONE for you become a peak performer on the telephone. So, what are the top 6 things you should always do during every call to greatly improve results? Read below, then determine which tips you use regularly and which areas might need a little work… 1. Voice Tone and Projection How is your telephone voice? Do you speak clearly? Do you enunciate your...
Read MoreHow to Become a Peak Performer on the Telephone – Part 1 of 3 by Pat Ryan & Jae-ann Rock
Improving your abilities on the phone is critical to achieving optimal business performance. The reality is that there are some simple techniques you can use to boost your phone performance immediately! We have prepared a 3-part series dedicated to this topic, designed to help YOU become a peak performer! Here’s an overview of the series: Part 1: The top three things to do BEFORE EVERY CALL to improve the outcome of every call! Part 2: The six key steps to SET THE PROPER TONE during every call to achieve your sales goals! Part 3: The top things you must do AFTER EVERY CALL to increase your...
Read MoreSix Takeaways from Disney’s Model of Success by Jae-ann Rock
Originally known for its animated films and theme parks, The Walt Disney Company has developed into a “Diversified international family entertainment and media enterprise.” Today, with more than $46B in annual sales, 175,000 employees worldwide, and five mammoth business segments, Disney is considered one of the most valuable brands on the planet. So, what practical strategies can we learn from Disney’s success to positively impact our own sales and marketing efforts? First, know this: Disney’s success did NOT happen by chance. Only by constantly innovating and pushing the boundaries, has...
Read MoreTop 10 Marketing Tips for Corporate Training & HR Marketers by Jae-ann Rock
In today’s complex world of B2B marketing, social media, ad words and analytics, it’s easy to get caught up in the details of marketing and forget the BASICS. I’m sure you have your hands full every week: keeping up with social media trends, measuring response rates, testing and tweaking new marketing campaigns, tracking Google analytics, identifying new markets, honing your message, and meeting your sales team’s constant requests for MORE quality leads! But — are you SURE you have the BASICS covered? If you fail to keep several marketing basics in mind…success may elude you....
Read MoreSix Rules to Maximize Sales & Marketing Productivity by Pat Ryan
General Electric Company was known as one of America’s best-managed companies for decades (up until only a few years ago)… At the helm of this conglomerate for over twenty years was GE’s Chairman, Jack Welch. He has become a legend, not only for providing stellar leadership, record growth and profits, but also for his strong personal philosophies – that he gladly “shared” with his team. As a General Electric Management Training Program Graduate who went on to spend six years with GE’s Aircraft Engine Business Group, I first learned of Mr. Welch’s powerful philosophies nearly 30...
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